Refund Policy

1. Amount once paid through BilPayU is generally non-refundable. Refunds will only be considered in the following circumstances:

• The customer's account is debited multiple times for the same transaction due to a technical error.
• An excess amount is debited from the customer's account due to a system or payment gateway error.
• The transaction fails, but the amount is successfully debited from the customer's account.

2. Successfully processed and settled bill payments cannot be cancelled or refunded. Convenience fees, payment gateway charges, taxes, and other applicable service charges are non-refundable unless the refund is due to a technical error caused by BilPayU.

3. Cancellation requests can only be accepted if the payment has not been processed or settled with the respective payment gateway, bank, or biller. Once settlement has been initiated, cancellation or refund requests cannot be processed.

4. Customers requesting a refund must provide the Transaction ID, registered mobile number or email address, transaction date, transaction amount, and the reason for the refund request.

5. All refund requests are subject to verification. If the request is found to be valid, the refund will be initiated within 5 to 7 business days. Depending on the customer's bank or payment provider, the credited amount may take an additional 3 to 7 business days to reflect in the account. In exceptional cases, the refund process may take up to 21 calendar days.

6. If a transaction fails but the amount has been debited, the refund is generally processed automatically by the bank or payment provider. If the amount is not received within the expected time, customers should contact BilPayU support with the transaction details for assistance.

7. Approved refunds will be credited only to the original payment source used for the transaction, such as the bank account, credit card, debit card, UPI, or wallet. Refunds cannot be transferred to any other account or payment method.

8. BilPayU reserves the right to reject any refund request if the transaction has been successfully completed and settled, if incorrect or insufficient information has been provided, or if fraudulent or unauthorized activity is suspected.

9. For any refund-related queries or to submit a refund request, please contact us at admin@bilpayu.com. Our support team will review your request and respond as quickly as possible.